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This Refund Policy applies to all products purchased through:

Our Refund Policy forms part of, and must be read in conjunction with, our Terms and Conditions and Privacy Policy. We reserve the right to change this Refund Policy at any time.

Returns or refunds are only made once the product has arrived at its destination and has been received by the buyer, no returns are made for products that are in transit to be delivered or that have not yet been delivered.

By making a purchase through the website you declare and agree to be bound by the conditions described below. Our Refund Policy does not affect your statutory rights.


Due to the nature of some of our products such as digital products and products created according to customer specifications, purchases of the following products are final and non-refundable:

  • Online courses

  • Payments for Artwork bookings

  • Personalised Artworks 



Customer satisfaction with our products is important to us, therefore, for all other products except the non-refundable category, we offer a money back guarantee if the customer is not satisfied with the product. Purchases made on our website (except for non-refundable products) can be returned for a refund within 14 days from the date of delivery. If 14 days have passed since the delivery of the product, the guarantee cannot be applied and we cannot offer a refund. 

In the case of requesting the return of the product within the established period (14 days), the costs of returning the product will be charged to the buyer.


  • Full name of the person who placed the order.

  • Order number. 

  • Items must be in their original condition (unmarked, unaltered, and undamaged). 

  • All returns must be accompanied with your invoice as proof of purchase.

  • Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the products. Please package the product securely.

  • The costs of returning the product will be charged to the buyer.

  • André Rios reserves the right to reject any returns which do not comply with our Return Policy. Returns that do not fulfil our Return Policy may be shipped back to the client at their own cost.


To request a return please send us your request through our contact information and you will receive instructions on how to return the product. 


We do our best to avoid any damage or defect in your products, however, if upon receiving the product (including custom Artworks), it is found to be defective or damaged and you need to exchange the product for an equal one or need a refund, please send us your request through our contact information. Only in these cases, we will assume the value of the shipping. In case you request a return, the shipping value will also be refunded. If a personalised Artwork gets damaged or lost during shipping, André Rios will not offer a refund but however, she will replace the Artwork with a new Artwork that resembles the original version as closely as possible. These new versions may not be returned.

The request for refund or return of a defective or damaged product must contain the following:

  • Full name of the person who placed the order.

  • Order number.

  • Proof of the damage or defect of the product (photo or video).



Once your return has been received and accepted, please allow 3 to 5 business days for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your expense. If your return has been accepted, your refund will be issued and you will receive a return confirmation email. Your refund will be completed via the original payment method, with the amount of return shipping deducted from your refund. 


If you have questions about this Return Policy, please contact us through our contact page or via the contact information below:

André Rios Art

KVK: 91842808

BTW - NL004918965B91


7321 ZW Apeldoorn, Netherlands

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